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Read our privacy policy for more info. Check your inbox or spam folder to confirm your subscription. Hi, I need help. I bought a book from this website. What do I say when I contact Pos Malaysia? Same question here, I ordered from there too but its only one week now since I check the tracking no. I guess 5 more weeks to wait. So I informed BD and they have arranged to redeliver the books.
So another 15 days min wait again. How long have you waited? Hopefully it really does arrive the next time! Thanks for sharing on bookdepository. I purchased a book via bookdepository and I am still waiting for my book to arrive. I am a bit worry but thanks to your post, I worry less and just wait patiently for my book to arrive.
Yes it is. A very big problem with book depository is that they do not give you any tracking number for any of book order that you place.
Book depository, seriously please fix this, we need a reasonable way of tracking our orders else you have lost me as a customer. This is a review on BookDepository.
Hope this helps! Hi, I was wondering do have you use any experience with parcel box lockers for your purchases? Hi i was wondering if i buy a book from book depository. When it arrive at malaysia do i need to pay extra for example like tax or for post money for the book to reach my house?
Or i need to collect it somewhere? Just wanna ask if now Book Depository will accept debit card for payment or they still only accept credit card? Actually, debit card also can, but you need to enable your debit card for international payments. This is because Bank Negara has made it default non-international payment to prevent fraud. Hello I discovered BD has a great deal and shipping is free.
I plan to buy as a guest without registering as an existing member. But no tracking system is daunting as if searching in the dark. Should I proceed buying? This is probably a question you need to ask yourself if you are able to accept having no tracking.
Hi thanks. The only thing to do is wait. Awww geez. No tracking and time is well.. Yes, unfortunately, this is the biggest drawback with BD. Zoe You should take the delivery notice left by SingPost to the post office and collect your mail there. I had ordered 4 books on 11 Dec and i got a emails stating that the books were dispatched on 12th,13th and 15th respectively. Its already 31st and i have not received my items. Din Late deliveries are not unexpected.
If the package is lost, they will resend or refund. I've waited three weeks or more sometimes for the more technical books. It depends how time critical the books are. I find Amazon delivers much faster. I have ordered the book depositry on jan 2nd and i have not yet received it.. From my experience i would suggest you all not to ever buy from book desposity. If you can wait 1 month or more then you may prefer to buy from book desposity.
I ordered the book and i received the book after my exam, where by i had no use with the book. Devanand Yes, their delivery can be a bit long at times. I've waited three weeks before too. Don't recommend them. I've waited 36 days for my last item to arrive Note: I live km away from the UK And they always blame the postal services.
The don't provide tracking. Must be because of their sleazy bulk deals with the postal services. So i asked them 'who is my local delivery'?
Totally unacceptable!!! After that, they will offer to send you your ordered items again, or offer a refund. If you do not spend extra to ship with tracking e. I believe this to the service provider they use to ship the packages to Singapore, and it will be mailed out via Singpost afterwards.
I had the same problem, luckily I chanced upon a blog which the blogger had gotten books from bookdepository recently and mentioned to try contacting this company. I have done so via phone and later via email as they had mentioned the need for some details which would not be easily communicated via phone.
They have replied mentioning that the books have been located and I can go pick them up. Not exactly the kind of service having to go pick the books up ourselves everyone wants but Singapore is really small!
I wouldn't complain. Perhaps you would like to check with them if you still have not received your books and still would like the books. So I'm not too sure how it will help to track our orders successfully. If anyone has any better ways of tracking your parcels, pls share. I would like to warn customers from buying books on book depository. I ordered 4 books a month ago and it has not arrived.
The so called help desk refused to refund me and all they keep writing via email is check with the local post office SingPost. There is no airway bill number or reference number so checking with SingPost was as fruitful as dry sand. I am so frustrated with them. There is no address and no telephone number. Just completely annoyed and feel very cheated by them. They were completely unhelpful and unsympathetic. Please beware. I tried emailing WMG and they said they could not help.
Is it better for me to call them? I even tried asking SingPost but they told me it cannot be tracked because it's an ordinary mail. May I ask how you communicated with WMG? Khiella Wong You should contact Book Depository and see what they say. If there's really a problem with the mail, they will usually mail you another copy.
Similar situation as some of you. I placed an order with them on 16th Apr. According to the order status, the item has been dispatched on 17th Apr. However till today, still haven't receive it. I just dropped a feedback to Singpost to enquire if there's any missed item for me. If not for the book not available in sg, i will not buy online. Jessie It should be delivered by SingPost. If undelivered especially if it is large parcel , they will leave a note asking you to visit the nearest post office to collect.
Jessie No note means no delivery has been made yet. Sometimes the delivery is slow. It's usually around 2 weeks. So far over the years, I've not had any books lost by Book Depository during delivery. May i know did anyone manage to receive their books in the end after waiting for more than 2 weeks? Did any one managed to get Book Repository to provide a tracking order number provided the books are mail out as registered item in order for singpost to assist to check?
Jessie The delivery is via normal mail. It will go inside your mail box if the book can fit. If the book doesn't fit, it will then be delivered to your door instead. Book Depository does not provide tracking. You can contact Book Depository if you feel that you've waited enough or think that your package is lost.
See what they say. They will send you another copy in case the package is really lost. I'm not sure the criteria they use for refund. If you feel that your book is really lost typically after three weeks , you can contact Book Depository and see what they say.
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